call center

释义

呼叫中心；

Call center
Designing a Call Center with Impatient Customers
Call Center Staffing with Simulation and Cutting Plane Methods
Statistical Analysis of a Telephone Call Center
Modeling Daily Arrivals to a Telephone Call Center
The Global Call Center Report: International Perspectives on Management and Employment
The Modern Call Center: A Multi〥isciplinary Perspective on Operations Management Research
The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research
Social Networks and Employee Performance in a Call Center
Operational determinants of caller satisfaction in the banking/financial services call center