Services have certain qualities which distinguish them from products. Because of their physical elements such as vouchers,
tickets, confirmations and merchandise are an important part of service provision.Which of the following words most accurately completes the sentence?
Rationale： Intangibility refers to the fact that there are no material or physical aspects to a service： physical elements help to reduce this effect, and make the provision concrete for the customer. Inseparability and perishability refer to the fact that
services are created and consumed at the same time： they cannot be stored - and pose challenges to demand forecasting
and scheduling. Variability refers to the fact that services are specific to the situation and cannot easily be standardised.Ways in： What do physical elements do for a customer purchasing eg a train ride or legal advice? If you knew the meaning of the
term 'intan
多做几道
Which of the following would raise ethical issues for a manufacturer of fast-moving consumer goods?
(i) The materials used in manufacture of the goods
(ii) The quality of the goods
(iii) How the goods are advertised
(iv) How much its raw materials suppliers pay their staff
(v) How the goods are packaged
Reliability, responsibility, , courtesy and respect are the personal qualities
expected of an accountant.
Which of the following words correctly complete this statement?
You have been asked to work on a major investment decision that your company will be making, and discover that your
brother-in-law is the managing director of a firm that may benefit from the outcome of the decision. You have no intention of
allowing this to influence the advice you give your firm, and you know that your brother-in-law will not try to influence you in
any way
What professional quality would make you consider handing this task to a colleague, or otherwise raising questions with your
superiors?
Which of the following would not represent an ethical objective in relation to employment practices?
Of the three main sources of rules that regulate the behaviour of businesses, the minimum level of acceptable behaviour is set by which?
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