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Which TWO of the following are examples of content theories of motivation?

(1) Maslow's hierarchy of needs

(2) Vroom’s expectancy theory

(3) Herzberg's two factor theory

(4) Kolb's experiential theory

A

(1) and (2)

B

(2) and (4)

C

(2) and (3)

D

(1) and (3)

 Which one of the following is consistent with the ’ego' level of motivation within Maslovs hierarchy of needs?

A

Challenging job

B

Sense of accomplishment

C

Job title

D

Job security

If a business operates a piecework system (where employees are paid for each unit they produce), it means that employees

will be encouraged to ensure that the quality of their work is high. Is this statement TRUE or FALSE?

A

True

B

False

The following, with one exception, are potential problems for time management. Which is the exception?

A

An open door policy of management

B

A sociable work group

C

An assertive style of communication

Jared is the leader of a virtual team which stays in contact via email. Team members send all messages to Jared, who

forwards them to the rest of the network Which communication pattern is reflected in this situation?

A

The circle

B

The 'Y'

C

The wheel

D

The all-channel

 You are a sales representative who routinely visits customers in their homes and places of business to  present the latest

products and take orders (where inventory is available).  Which of the following technology tools will most directly enhance

your effectiveness? 

A

Computer telephony integration

B

Electronic Data Interchange (EDI)

C

Mobile communications

 Which of the following areas is not an advantage of using email as a communication tool? 

A

Security

B

Speed

C

Multiple recipients

D

Versatility

Counselling is essentially a/an role Which of the following words correctly completes this statement.?

A

Advisory

B

Non-directive

C

Task-related

Which of the following is not an attribute of communication through an informal organisational network or 'grapevine'?

A

Fast

B

Selective

C

Accurate

D

Up-to-date

The following, apart from one statement, are measures for encouraging upward communication in an organisation.

Which is the incorrect statement?

A

Suggestion schemes

B

Management by Walking Around

C

Exception reporting