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1 The growth or realisation of a person's ability and potential through the provision of learning and educational experiences.

2 The planned and systematic modification of behaviour through learning events, programmes and instruction which

enableindividuals to achieve the level of knowledge, skills and competences to carry out their work effectively.Which of the

following is correct?

A

1 is the definition of development and 2 is the definition of training

B

1 is the definition of education and 2 is the definition of development

C

1 is the definition of training and 2 is the definition of development

Which of the following documents would be part of a formal training needs analysis exercise?

A

An email reminding you that a new piece of legislation is about to come into effect

B

A health and safety officer's report showing that a department failed its assessment in a

recentfire evacuation drill

C

A set of competence standards for your job or department

D

Feedback from a colleague about the standard of your work

—————— is learning through a network of computers or the internet (but not stand-alone CD-Rom or tuition software), so

that learning support is available from online tutors, moderators and discussion groups.What term is used for this learning

technology?

A

E-learning

B

Computer based training

C

Blended learning

D

Computer based assessment

The stages of Kolb's experiential learning cycle are as follows.

1 Draw conclusions from the experience

2 Have an experience

3 Plan the next steps

4 Reflect on the experienceWhich is the correct order?

A

2, 4, 1

B

3 ,2, 3

C

4, 1,2

D

4, 3, 1

What is a competence framework mainly used for?

A

To identify present level of competence

B

To identify training needs

C

To evaluate training success or failure

Which of the following is not a purpose of performance appraisal?

A

Job evaluation

B

Identification of training needs

C

Succession planning

A manager is assessing the performance of her team members. In accordance with the appraisal system of the organisation,

she has been given a list of characteristics and performance elements, with notes on how to interpret and apply the terms:

'integrity', 'punctuality' and so on. She is required to comment on how each appraisee measures up in terms of each factor

Which appraisal technique is this organisation using?

A

Overall assessmen

B

Grading

C

Behavioural incident

D

Guided assessment

All of the following, except one, are sound principles for devising performance measures. Which is the exception?

A

They should be related to actual key tasks of the job

B

They should be easily achievable

C

They should be within the control of the individual

In an appraisal interview, the manager tells the subordinate how he has been assessed - good and bad -and then gives him

a chance to put questions, suggest improvement targets, explain shortcomings and identify problems.Using Maier's

classification, what is the name given to this approach to appraisal interviewing?

A

Tell and sell

B

Tell and listen

C

Problem solving

D

Sell and listen

Which of the following is likely to be the most objective approach to appraisal?

A

Self appraisal

B

Peer appraisal

C

Upward appraisal

D

360-degree feedback