筛选结果 共找出327

 In the radio signal model, which of the following shows the correct order in which a message is transmitted?

A

Feedback, Sender, Decoded message, Coded message, Receiver

B

Sender, Decoded message, Coded message, Feedback, Receiver

C

Coded message, Sender, Decoded message, Receiver, Feedback

D

Sender, Coded message, Decoded message, Receiver, Feedback

Which of the following communication mechanisms is designed to improve upward communication?

A

Notice boards

B

Organisation manual

C

Team meetings

D

Team briefings

What is the technical term given to a fault in the communication process where the meaning of the message is lost 'in

translation' from intention to language, or from language to understanding?

A

Noise

B

Redundancy

C

Distortion

D

Feedback

According to Leavitt, which one of the following communication patterns is the fastest in terms of problem solving?

A

Y

B

 Circle

C

Chain

D

Wheel

Which of the following best defines coaching?

A

Developing the individual by helping to build on skills and overcome weaknesses

B

Provision of one-way instruction on formal tasks required to carry out the immediate job

C

Offering career guidance in order to maximise the individual's potential

D

Provision of objective advice to overcome the individual's personal problems

 Which of the following statements about non-verbal communication is not true?

A

Non-verbal cues can be used to reinforce or undermine spoken messages

B

People pay less attention to non-verbal cues than to what is being said

C

Non-verbal cues include tone of voice and silences

D

Non-verbal cues are a key source of feedback

In the context of work planning and personal development planning, a SMART framework is often used as a checklist of the

characteristics of effective goals.

What does the 'M' in SMART stand for?

A

Manageable

B

Measurable

C

Motivational

ABC has promised customer DEF that a product will be delivered on a certain date. The product is in fact delivered nearly a

month late. As a direct result DEF misses an important deadline and has to pay penalties.

In what way has ABC failed DEF?

A

Failed to communicate

B

Failed to meet deadlines

C

Failed to comply with job specifications

D

Failed to deliver the exact product needed

When considering a personal development programme for an employee, what should be the first stage?

A

Planning a learning and development programme

B

Establishing learning targets

C

Broadening the employee's knowledge and experience

D

Setting up a competence framework

Which of the following situations may give rise to a source of positive or constructive conflict?

A

Hostility between employees

B

The task is lost sight of due to individual arguments

C

A dispute focuses attention on individual contributions